Getting lockboxes

If your Lockboxes page is empty, it offers you a way to ask for some rather than a form to fill in. Here’s why.

You don’t add your own

UnitBook supplies the lockboxes. They arrive already set up and already belonging to your company, which is why there’s no “Add lockbox” button and nothing to pair up or configure.

The trade-off is that you can’t buy a lockbox somewhere else and use it with UnitBook.

Asking for lockboxes

The empty page has the request built in. It starts an email for you with your company name already filled in. Add how many units you’d like covered and send it to hello@unitbook.app.

It helps to mention:

• how many units need one, and roughly how often they’re shown
• whether the units are close together or spread out
• which brokerages you expect to be showing them

When they arrive

1. The lockbox appears in your list as Awaiting activation.
2. Hang it on the door, then put it on the listing. See your lockboxes.
3. Once it checks in, it shows as Active, with its battery level.

If a lockbox still says Awaiting activation after you’ve hung it, nobody has been to it yet. Lockboxes have no internet connection, so someone has to stand next to it with the UnitBook app to bring it online. If it still doesn’t appear after that, email support@unitbook.app.

Brokerages don’t have lockboxes

If you run a brokerage you won’t see this page, and you don’t need to ask for lockboxes. Your brokers get keys to a management company’s lockboxes when that company gives your firm access to its units.

Units without a lockbox

Most units don’t have one, and that’s fine. A keypad code or a hidden key noted on the listing works. What you don’t get is any record of who opened the door. Key checkout gives you that record without needing any hardware.