Your lockboxes

Lockboxes is for management companies. It’s the list of the lockboxes your company owns: where each one is, who can open it, and what it’s been doing.

If your list is empty, start with Getting lockboxes.

Finding a lockbox

The buttons at the top sort your lockboxes into groups.

Button	Shows
All	Every lockbox you own
At a property	Lockboxes currently on a unit
Spare	Working lockboxes not being used
Needs attention	Low battery, or not heard from in a while
Retired	Out of service

You can also search by the lockbox’s name, its serial number, or the address it’s on.

Putting a lockbox on a unit

1. Select the lockbox, then click Move.

2. Pick the unit. You can pick more than one if they share a door.

3. Confirm.

When a lockbox moves to a different property, everyone who could open it before loses their key. That’s deliberate: a lockbox that has physically moved shouldn’t still open for the people showing the old unit.

Rename gives a lockbox a name you’ll recognize, like Harbor 3B front door. It doesn’t change who can open it.

Giving a brokerage access

Under Brokerage access there’s a switch for each brokerage. Turn it on and that firm’s people can open your lockboxes. Turn it off and they can’t.

This covers everything, not one lockbox

The switch sits on a lockbox page, but it isn’t about that lockbox. Turning it on gives that brokerage access to all of your units and lockboxes, and turning it off takes it all back. UnitBook tells you how many keys you’re about to remove before you confirm.

Each brokerage only ever sees its own brokers’ activity on your lockboxes, never another firm’s.

There’s more in Share your inventory with a brokerage.

Temporary codes

For someone who isn’t a broker, like a plumber or an inspector, you can create a keypad code. It can either work once, or work between a start and an end time.

Give it a name, so your list says “Plumber, Tuesday” rather than just a number.

You can’t cancel a code

Once you’ve given someone a keypad code, there’s no way to switch it off. It can only run out. So pick the shortest window that does the job.

Who can open it

The lockbox page lists everyone who can currently open it: the brokerages you’ve given access to, their individual brokers, and any temporary codes.

History

The Activity tab shows what the lockbox has been doing: doors opened, keys given out, moves between units, and battery reports.

One thing to know. A lockbox has no internet connection of its own. It remembers what happened and hands it over when somebody with a key stands next to it and opens it. So on a unit that hasn’t been shown in a while, the history will look old. That usually means nobody’s been there, not that anything is wrong.

Battery

A lockbox running low shows up under Needs attention. Change the batteries before it goes flat. A dead lockbox means a broker standing outside a door they can’t open.